Platform FAQs

Thank you for joing Heritage Adapts!: a global campaign and digital “Community of Action” platform that helps heritage sites and cultural practices adapt to climate change — because communities with a strong connection to their heritage are more resilient.

Find answers to your questions here. Looking for more information? Review the full Action Journey, read our General FAQs, or review the Eligibility Guidelines.

Getting started

What is the Heritage Adapts! platform? 

The Heritage Adapts! platform is your hub for taking climate adaptation action for your heritage site or cultural practice. It combines a personalized dashboard with a community space hosted on Circle, where you'll find courses, discussion boards, events, and resources to guide you through the action journey.

How do I create an account? 

Visit the Join page and select the path that's right for you — Steward (for those pledging to adapt a heritage site or cultural practice), Contributor (for individuals who want to access community resources but do not represent a site or practice to adapt), or Partner (for organizations supporting the mission). You'll complete a short intake form, and your account will be created automatically.

I just signed up. What do I do first?

After signing up, you'll be taken to a recommendation page based on your intake responses, then to your dashboard. On your first visit, a welcome popup will point you to the community (the Commons), where you'll find courses, discussion boards and events. Your Heritage Adapts! login works there too: just click "Continue with Heritage Adapts!" on the community sign-in page.

Your Dashboard

What is the dashboard? 

Your dashboard is your home base. It shows your current stage in the action journey, tracks your progress through action items, gives you quick access to Circle courses and community features, and lets you advance to the next stage when you're ready.

Why does my dashboard say "Stage A" (or B, or C)? 

The Heritage Adapts! action journey is organized into three stages. Stage A focuses on Climate & Heritage Literacy, Stage B on Risk Assessment & Adaptation Planning, and Stage C on Implementation & Monitoring. Your dashboard reflects which stage you're currently working through.

What are the checkboxes on my dashboard? 

These are your stage action items — the key tasks to complete during each stage. Checking them off updates your progress bar and saves automatically. You can check and uncheck them at any time. When all actions are complete, the "Ready to Advance?" button will change to indicate you're ready for the next stage.

How do I advance to the next stage? 

Click the "Ready to Advance?" button on your dashboard at any time. You'll see a short form asking if you've completed the stage actions, with an option to upload any outputs you'd like to share. After confirming, click "Start Stage B" (or C). Your plan is updated, the next stage's community spaces open for you automatically, and you're taken to your new dashboard.

Can I still access materials from previous stages? 

Yes. When you advance to a new stage, all courses and materials from previous stages remain accessible under the Courses section on Circle.

I'm a Contributor / Leadership Partner. Why does my dashboard look different?

Contributors and Leadership Partners have dashboards tailored to their roles. Contributors have access to community resources, courses, and discussion boards without the staged action journey. Leadership Partners have a dedicated dashboard for their organizational involvement.

Community

What is Circle? 

Circle is the backend platform that powers our community. This is where you'll find courses and guided learning content for each stage, discussion boards to connect with other stewards and partners, events (both online and in-person), and a member directory to find others in the climate heritage space. It's built in to your dashboard.

Do I need a separate login for the community?

No. One account does it all. Your Heritage Adapts! login also signs you into the community, which runs on a platform called Circle. On the community sign-in page, click "Continue with Heritage Adapts!" and sign in with your usual email and password. The first time you do this, your community profile is created for you and you're placed in the right spaces for your stage. There's no separate account to create and no second password to remember.

I already have a Circle account. Do I need to make a new one? 

No. If your existing Circle account uses the same email as your Heritage Adapts! account, just click "Continue with Heritage Adapts!" and the two are linked automatically. Your profile, posts and connections stay exactly as they were. You can also keep signing in the old way by choosing "Sign in with email & password" and using your Circle password. If your Circle account uses a different email, please email help@heritageadapts.org before signing in with "Continue with Heritage Adapts!" and we'll match the two up for you. Otherwise a second, empty community profile may be created.

How do I get back to the community from my dashboard? 

Click the "Go to Community →" button on your dashboard, or use the navigation links at the top of the page (Feed, Courses, Events, Members).

Account & Settings

How do I update my profile? 

Go to your dashboard and click "Settings" to access your Account Settings page. From there you can update your name, organization, heritage site or cultural practice, dashboard header photo, email address, and password.

Can I change my email address? 

Yes. On the Account Settings page, scroll to the email section, enter your new email, and click save. If you change it, please also email help@heritageadapts.org so we can update your community profile to match.

I forgot my password. How do I reset it? 

On the Heritage Adapts! login page, click "Forgot password?" and enter your email. You'll receive a reset link. If you don't see the email, check your spam folder. This is the same password you use for the community when you click "Continue with Heritage Adapts!". If you sign in to the community with a separate Circle password instead, use "Forgot password" on the community sign-in page.

What account type do I have? 

Your Account Settings page shows your current account type (Stage A, Stage B, Stage C, Contributor, or Leadership Partner) with a green tag near the top. Hover over the info icon next to it for more details about what this means.

Troubleshooting

The dashboard page just says "Loading your dashboard..." and nothing happens. 

This usually means the system is trying to determine your account type. Try refreshing the page. If it persists, make sure you're logged in — click "Log In" in the navigation and sign in with your credentials.

I can't click anything on my dashboard / the page seems frozen.

Try refreshing the page. If it continues, clear your browser cache or try a different browser.

My checkboxes aren't saving, what do I do?

Checkbox progress saves automatically to your account when you click them. If they're not persisting between visits, try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows). If the issue continues, contact us.

I clicked "Go to the Commons" but nothing happened.

The community opens in a new tab. Check if your browser blocked a popup. If so, allow popups for act.heritageadapts.org and try again, or go straight to community.heritageadapts.org and click "Continue with Heritage Adapts!".

I advanced to the next stage but I'm still seeing my old dashboard. 

After advancing, the page should redirect automatically. If it doesn't, go to act.heritageadapts.org/dashboard and you'll be routed to the correct dashboard for your updated plan.

The advance button says "Switching plans..." but nothing happens. 

This can occur if there's a temporary connection issue with the account system. Wait a moment and try again. If the problem persists, contact us and we can manually update your stage.

Contact & Support

I need help that's not covered here. 

Every dashboard page has a "Need Help?" section at the bottom. You can also reach us through the Circle community discussion boards, or email us directly at help@heritageadapts.org

Still have questions?

Reach out to a member of our team and we will do our best to assist you.